Our Products

Destination Control

• Touchscreen Pedestal
• Touchscreen Tablet
• Wall Mounted Touchscreens
• Keypads
• Landing Destination Display
• In-Car Information Display
• Cube Lift ID
• Mirror Blade Lift ID
• UniBlade Flush Lift ID
• UniBlade Lift ID

Controllers

• Standard Lift Control Panel
• Ethos IOT
• Ethos Two
• Ethos Two MRL
• E-Director
• Ethos Call Assignment System
• Automatic Rescue Device (ARD)
• Regenerative Drive
• Limax Shaft Encoder

Vantage Connect

• Sensor Monitoring Device VC-SM
• Mini Monitoring Unit
• Ethos IOT

Indicators

Prewired Solutions

• Handwind 03 Display Unit
• EM-181 emFONE Autodialler

Lift Autodiallers

• Autodialler and Data Dual Router
• Evacuation Control System
• 3-day Healthcheck EN81-28
• EM-181 emFONE Autodialler
• emFONE – EM1
• GSM Backup Device
• SIM Card Contract
• YSEL Loop Induction
• emFONE Faceplate
• Fireman’s Intercom Unit

Encoders and Speech

• CX – Speech MP3
• CX-Basic Encoder Board
• SM018 Speech Synthesizer Board

Here to Support You—Every Step of the Way

Our experienced Customer Service and Technical Support teams are always ready to assist—whether you’re making an initial product enquiry, arranging a site survey, seeking commissioning support, or looking for long-term product lifecycle assistance.

We’re committed to delivering a smooth and reliable customer journey, and we back that up with a comprehensive range of support services:

Our Support Features Include:

•  Technical Triage – Fast, expert solutions for common issues
•  Virtual Assistance – Remote support to guide you on-site in real time
•  5-Year Warranty – Peace of mind with long-term product protection
•  FAQs – Instant answers to common questions
•  Video Tutorials – Step-by-step guidance at your fingertips
•  Next-Day Delivery – On most spare parts, to keep you up and running

At TVC, we don’t just provide products—we build partnerships. Let us help you get the most out of your project.

We are proud of our unmatched track record in supporting legacy products. Our commitment to longevity means we continue to service and support controllers that have been in operation for over 25 years. This dedication reflects our core belief: when you choose TVC, you’re investing in a product—and a partnership—that stands the test of time.

We are pleased to still offer spares for our Onix, M6809, Hylogic and Ethos controllers.

Experience Exceptional Support, Virtually!

Welcome to our TVC Virtual Assistant section where we are thrilled to introduce you to the future of technical service team – the TVC Virtual Assistant. We have reimagined the way you interact with our technical support team, making your experience seamless, interactive, and personalized like never before.

Arrange a return

Customer Returns Form

Controller modification request

Request a Modification

                                                         Not sure what part you need?

                                                                                                                                    Send us an image via WhatsApp to
                                                                                                                                       +44 7774458288
                                                                                                                     and we will identify exactly what is that you need.

Supporting you

The quality of our lift control and monitoring products is exceptional – and we work hard to make sure that this standard is matched by the quality of service you receive from us.

From your initial enquiry through to the point of installation and beyond, we are committed to ensuring that you are given an exceptional level of support and we will never walk away from a problem.  If more specific clarification is needed, we are happy to conduct site surveys to ensure the quotation we provide you with is as accurate and detailed as possible.

Efficient and hassle-free delivery and installation

Your products will be dispatched to you as quickly as possible to meet your project timescales and we are available to provide technical support to you throughout the whole installation process. Whether it’s a simple query you need answering or more in-depth technical support, our team of engineers will provide all the guidance and advice you need.

Ongoing support

We are not a company that walks away from our customers after our products are installed. In fact, one reason for our excellent reputation is the level of support and service we provide not only up to the point of installation but afterwards too. We’ll ensure we’re available to respond to any queries and provide support on an ongoing basis and to receive any feedback about the performance of the products we provide and services we offer.

We are always ready to help. Whatever your enquiry, you can use the from below and we will get back in touch with you as soon as possible. Alternatively, you can find contact details for each individual department below, please ensure you contact the correct department to ensure your enquiry can be dealt with most effectively.

Our Head Office

Thames Valley Controls Ltd
Unit 15
Manor Farm Industrial Estate
Flint
Flintshire
CH6 5UY

t: +44 (0) 1352 793222
info@tvcl.co.uk

Contact List

Sales

Lorraine Morgan – Technical Sales Consultant 

What can we help you with?

Can’t find what your looking for? Call us 01352 793222

FAQ Page

Thames Valley Controls continually strives to provide its customers with innovative products and exceptional levels of service and support. We always ask our customers to give us as much feedback as possible to ensure we’re getting it right and to make sure we’re improving where we can. Here are some case studies based on the experiences of customers we’ve worked with.

1. An interview with John Reynolds, Managing Director at Cambridge Lifts – In an exclusive interview with John Reynolds, Managing Director at Cambridge Lifts, we delve into the reasons behind their decision to choose Ethos Two and CMS Anywhere as their preferred lift controller and monitoring system. Watch Case Study here.
2. CMS Anywhere Lift Monitoring Revolutionizes Operations for the City of Westminster – In an exclusive interview with Debbie Maxted, Interim Contract Manager for City of Westminster, we gained valuable insights into the transformative impact of CMS Anywhere lift monitoring system. Debbie told us how CMS Anywhere has not only streamlined internal processes but has also played a pivotal role in enhancing services for the residents. Watch Case Study here.
3. Best in class Ethos Navigator at 50 Berkeley Street, London. W1 – Office and accommodation. – A leading lift consultancy invited lift companies to tender for a full modernization of a Thyssen five-car lift group incorporating three scenic lifts and two goods / passenger lifts serving 10 floors. The prestigious Mayfair property at 50 Berkeley Street, London. W1 comprises of office accommodation on multiple floors. Read full Case Study here.
4. “Reliable, robust and intuitive”… how TVC helped Nottingham City Homes deliver a 98% KPI score – TVC systems are supporting the unique security requirements of managing a large residential block on top of a shopping centre, delivering lift-monitoring target KPIs of 98% across 6no. passenger lifts. Read full Case Study here.
5. Hammersmith & Fulham Council challenge old-fashioned thinking for managing their lifts – Hammersmith & Fulham is one of London’s leading councils whose aim is to be the best through doing things differently. They are radically reforming the council to modernise the way services are run and to put money back in residents’ pockets. Read full Case Study here.
6. How TVC is helping The L&Q Group offer an even better service – L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 92,000 homes, primarily across London and the South East. Everything they do begins with social purpose. Read full Case Study here.
7. Westferry Circus benefiting from Ethos Navigator HCD – Westferry Circus is a prestigious office building located on the north perimeter of the impressive Canary Wharf business hub in London. Constructed in 1996, the nine storey building underwent a refurbishment in 2012 which included improvements to the four car group lift system. Read full Case Study here.
8. Destination Control at BSI Building improving lift passenger traffic – Few buildings pose greater head scratching moments for lift designers than ones that are situated directly above a London Underground station, especially when, at peak periods, the vast majority of people leaving that station are travelling to the building in question. Read full Case Study here.
9. 8 Car Destination Control at Canary Wharf – Guideline Lift Services Ltd was established in 1972 and is now one of the leading independent lift companies in the United Kingdom, specialising in the modernisation, maintenance and repair of all types of lifts, together with the installation of new lifts. Read full Case Study here.
10. Ealing Council Lift Monitoring – Better Lifts for Better Lives – Ealing Council serves the residents and businesses of London’s third largest borough and is located in the heart of west London.  One of Ealing’s many responsibilities is to manage the lift portfolio for the residents within the borough. Read full Case Study here.
11. Thames Valley Controls selected to help ADL Lift Services Excel – Thames Valley Controls is known for its focus on quality and innovation whilst consistently ensuring every product conforms to exacting safety standards and the latest industry legislation. Read full Case Study here.

Downloads

The TVC resource area provides you with comprehensive information such as datasheets, installation instructions and product forms. 

If you can’t find what you are looking for then please call us at 01352 793222.